
We are constantly striving to offer our customers a high class service. Therefore we are – for the clarity of the contractual relationship - dependent to our terms and conditions, which you can find below. So please take a moment and read them carefully.
These Terms and Conditions apply to all business transactions with customers of ALTIS24. The terms and conditions are accepted by the customer by the fact to place the order and are valid for the entire duration of the business relation. Terms of the client for ALTIS24 are only binding if expressly acknowledged by the latter.
Altis24 is not liable for delays or defects arising from unclear, incorrect or incomplete order or by faulty transmission.
All offers and prices depend on each order. Prices are in EUR, unless otherwise agreed. For large orders, a deposit or a retainer, depending on the size of the ordered text, will be required. For the calculation of prices, the number of words in the source language counts. All listed prices from ALTIS24 are net prices plus legal VAT.
The customer can only rescind the contract in the cases of delay in performance and if the delivery time of ALTIS24 has been unreasonably exceeded and only if the customer has set a reasonable time limit to ALTIS24.
The assignment of rights of a contract by the customer requires the written consent of ALTIS24.
The payment is directly made while ordering our services by credit card or bank transfer. If a payment has been agreed by invoice, then the bill has to be paid within 10 days from invoice date and this without compensation or retention. The customer has to transfer the fee within these 10 days on the account as notified to him.
The translation remains until full payment the property of ALTIS24. Until then the customer has no right of use. As long as a payment is not final, the customer has to restitute all the benefits derived from these services.
Delivery is made by email or by post, depending on customer’s choice. ALTIS24 will not be liable for a faulty or malicious transmission of the texts or their loss, as well as for damage or loss on the non-electronic transport.
All texts are extremely confidential. ALTIS24 commits itself to maintain secrecy all facts that ALTIS24 experiences in connection with their work. Full protection against illegal access to confidential data from unauthorized third parties cannot be guaranteed due to electronic transmission of data and information between Altis24, the customer, and possible subcontractors (freelancers).
In case of dispute, the French version of the terms and conditions shall prevail (conditions générales).
The contractual relationship and further business relations between ALTIS24 and the customer are exclusively subject to Luxembourg law. International commercial law is excluded. For all disputes in which the plaintiff or defendant is ALTIS24, Luxembourg shall have exclusive jurisdiction.
In case one or several provisions of the present terms and conditions are invalid, the validity of the terms and conditions in other respects of an initial or later occurring invalidity of one or more provisions thereof are not affected. The customer agrees with the meaning and purpose of these terms and conditions and their subsequent interpretation by the fact of concluding the contract.